Shipping policy

Effective Date: 22nd May 2023

Thank you for choosing Hunza Heritage for your purchase. We are dedicated to ensuring a smooth and timely delivery process for all our customers. Please read the following shipping policy carefully.

  1. Shipping Methods and Timeframes:

    • We offer various shipping methods to cater to different delivery preferences and destinations.
    • The estimated delivery timeframes may vary depending on the shipping method chosen and the destination.
    • Once your order is processed and dispatched, you will receive a shipping confirmation email with tracking information to monitor the progress of your shipment.

  2. Processing Time:

    • We strive to process and prepare your order for shipment as quickly as possible.
    • The processing time may vary depending on the availability of the product, order volume, and any customization requirements.
    • Please allow 14 days for order processing before the shipment is dispatched.

  3. Shipping Costs:

    • The shipping costs for your order will be calculated based on the destination, shipping method chosen, and the total weight or dimensions of the package.
    • The shipping cost will be displayed during the checkout process before you complete your purchase.

  4. Shipping Destinations:

    • We offer shipping to United States and Canada and aim to expand our shipping capabilities to more locations in the future.
    • Please ensure that the shipping address provided is accurate and complete to avoid any delivery delays or issues.

  5. International Shipping:

    • For international shipments, customs and import duties may be applied by the destination country's customs office.
    • Any additional charges or fees related to customs clearance are the responsibility of the customer.
    • We recommend contacting your local customs office for more information on the customs policies and fees applicable in your country.

  6. Delivery Issues and Exceptions:

    • While we make every effort to ensure a smooth delivery process, there may be circumstances beyond our control that could cause delays or delivery exceptions.
    • Delivery delays may occur due to weather conditions, natural disasters, customs clearance, or other unforeseen events.
    • If you encounter any issues with the delivery of your order, please contact our customer support team, and we will assist you in resolving the matter.

  7. Order Tracking:

    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
    • You can use the provided tracking number to monitor the status of your shipment on our website or through the designated shipping carrier's online tracking system.

  8. Address Accuracy:

    • Please ensure that the shipping address provided during the checkout process is accurate and complete.
    • We are not responsible for delays or delivery failures resulting from incorrect or incomplete shipping addresses provided by the customer.

  9. Shipping Policy Updates:

    • Hunza Heritage reserves the right to modify or amend this shipping policy at any time without prior notice.
    • Any changes to the policy will be effective immediately upon posting on our website.

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at support@hunzaheritage.com

Thank you for choosing Hunza Heritage. We appreciate your business and hope you enjoy your shopping experience with us.